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Frequently Asked Questions
Get the answers you're looking for here. Can't find what you need? Email us and we will be happy to help.
Yes, contactless delivery is currently available and will continue to be an option even as the COVID pandemic subsides. Just leave a note during order check-out under the (additional delivery information section), for no-contact delivery. We’ll drop off your gear at your location and text you when it has arrived.
The sooner, the better! Our busiest seasons are Spring, Summer, Thanksgiving, Christmas, the week of New Years and any other local special event times.
It's not uncommon for even our large inventory to run out of cribs and other popular gear items during these times. We recommend booking as early as possible to be sure you are able to secure the baby equipment you need to make your travel experience as stress-free as possible.
No. We require full payment at the time of booking. We are holding your items for you and are not making the items you’ve reserved available to other potential customers—kind of like a vacation rental reservation.
We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club. We also accept gift and prepaid cards that are one of the aforementioned types. We can charge cards of these types from customers anywhere in the world.
We count each day that you have the gear as one day. We do not double book days because we need time to inspect and clean the items to our very high standards.
For example, if you are planning to use the equipment starting early evening on Monday and keep it until the following Monday morning, we would count that as 8 days.
Yes. As a general rule, we have a 3 day minimum rental period. However, we may offer one day rentals for certain situations, such as party rentals. If you are interested in a 1 or 2 day rental, please contact us to see if they can accommodate your request.
Yes! Not only save by renting gear for longer periods, but you can save in the short term too! The more you spend with us, the bigger discount you'll receive. (Discount codes available can be found Here!)
If you rent for 10+ days, we'll discount your order! (Discount will automatically be applied at checkout)
Most items require a 3 day minimum order.
1-9 day rentals - Daily Rate
10-16 day rental - 10% off
17-23 day rental - 20% off
24+ day rental - 30% off
Please note that long term rental discounts do not apply to delivery fees.
We currently deliver to the greater Treasure Valley Area including but not limited to Ada County, Canyon County, Owyhee County and Gem Country. Contact us if your delivery location is outside our area. We set up clean, safe and insured baby equipment to vacation rentals, private residences, hotels, local businesses and even airports.
Once you complete your online order we will be in contact to arrange specific delivery details.
Currently our standard local delivery, set-up and pick-up fee is $39. There may be extra fees for same day delivery, delivery outside of normal business hours, rush hours, airport delivery delays or on holidays. Please check contact us if you would like to get the most accurate delivery costs.
The delivery fee includes delivery, setup of most items (excluding car seats, safety gates and other baby-proofing items), and pickup at the end of a reservation.
If staff or delivery drivers have to return to the property for any reason that is outside of our control, there will be an additional trip fee. Typically that fee is a one way delivery fee to your location.
Our website works on the honor system in that you pick the location that you understand is most appropriate. The delivery fees are determined by the distance and time from our location. We may have to contact you to adjust the delivery rate, if the wrong option is chosen by mistake.
Please call, text or email us as soon as you know you’d like to modify your reservation for any reason (add items, remove items, extend dates, change dates, etc). The credit card you used to originally place your reservation will be charged or credited for the changes. If you prefer to use a different card, just let us know.
Reservation date extensions requested less than 24 hours prior to the originally scheduled pick up time may be subject to an extension fee.
Yes! We thoroughly clean all of our baby equipment. Babies' immune systems are still developing and we understand that you as parents or grandparents rightfully expect clean, sanitized products. Items are inspected and cleaned after every pickup and then re-inspected and cleaned again before the next delivery. We only use organic and/or non-toxic cleaners.
Inquire with us for specific cleaning products used. You can read more about our cleaning and sanitizing standards here
You are responsible for the gear once it is delivered to you, and it must be returned in the condition it was received. Please do not allow any food or beverages in any equipment other than high chairs or booster chairs. Please do not allow smoking near any of the equipment as fibers and plastics can absorb the odor. If items are returned to us extra dirty (including vomit or diaper accidents) or smelling of smoke, you will be charged an additional detail cleaning fee of $30 per item. In the event that an item cannot be fully cleaned, or the smell of smoke removed, you will be charged the fair market value to replace the item.
In the unfortunate event that an item is damaged, lost, or stolen you will be charged a reasonable fee to repair the item or a fee for fair market value (plus shipping) to replace the item.
The full-size crib is a standard full-size crib. Our wood cribs are modern, sleek, and made of real hardwood . The sides do not drop down. It comes with a quality, 3 inch mattress that is suitable for infants to large toddlers, (thicker or premium crib mattress are available for upgrade fee), and standard linens that include a mattress cover and single fitted sheet.
Call us! You can also visit the product manufacturer’s website for additional information and/or check YouTube for a video from the manufacturer. Car seats will always be delivered with a manual, or you will be provided a link with installation instructions.
You can view or watch installation and product overviews on our site HERE.
The NHTSA (National Highway Traffic Safety Administration) recommends keeping your child in a car seat for as long as possible, as long as the child fits within the manufacturer’s height and weight requirements. Please use the NHTSA car seat recommendations for children by age: Car Seat Recommendations for Children
Children should stay in a car seat and then transitioned to a booster seat when the vehicle seat belts fit correctly. This is typically when a child reaches about 4 feet 9 inches in height, and is between 8 and 12 years of age. Most children will not fit in a seat belt alone until 10 to 11 years of age.
To be updated soon.
We provide customers with a car seat manual, and/or a link to a video that includes installation instructions, but are not allowed to install a safety seat for a customer due to insurance and liability reasons.
Basic instructions are also typically printed on the car seat itself as a reminder/guide. Please always refer to the user manual to make sure the car seat you are renting is properly secured and appropriately installed. You can find a certified technician at NHTSA should you choose to have someone double check your installation.
Tot Squad can help! Tot Squad is a service for busy and traveling parents. They can physically install your car seat at different retail locations, at your doorstep or they can help you virtually. Click here to book a video chat with a Tot Squad Certified Passenger Safety Technician who can talk you through the proper installation and use of your rented car seat. Cost for a virtual seat check is $40 as of 09/2020.
Local fire departments typically have trained and certified staff that can help install your car seats.
You can also find other local places that can check your car seat for proper installation at NHTSA.
refund | non-peak dates | peak dates* |
|---|---|---|
100% | cancellation | cancellation |
50% | cancellation | cancellation |
Non-Refundable | cancellation | cancellation |
You may cancel all or any portion of your reservation *up to seven days before the delivery date and receive a refund of all applicable rates.
If you cancel all or any portion of your reservation *three days before the delivery date, you will receive a refund of 50% of all applicable rates.
If you cancel all or any portion of your reservation *less than 3 days before the day of delivery, you will be charged in full.
*Special Holiday Cancellation Exception
Notwithstanding the forgoing, if you cancel all or any portion of requested services for a rental period that occurs over any national holiday, any peak date with a special disclaimer attached or during the week of Thanksgiving, the week before Christmas, the week of Christmas, or the week after Christmas:
(a) at least 21 days before delivery, you will receive a refund of all applicable rates except the service fee
(b) at least 14 days before delivery, you will receive a refund of 50% of all applicable fees except the service fee
(c) less than 7 days before delivery, you will be charged in full.
If BabyStuffInBoise.com elects to remove a portion of your reservation for any reason the reservation fees will be returned to you in full.
Yes. If you need to cancel your reservation you may do so by logging into your account HERE. Additionally you may contact us at contact@babystuffinboise.com if you need help or have additional details we may need to consider.
No. If you need to change or alter your reservation details, dates or rental items, you may do so by making a change request HERE or by contacting us at contact@babystuffinboise.com.
Your credit card bank can decline a charge for the following reasons:
If your card has been declined, please call the number on the back of your card to authorize this charge and try making the reservation again.
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